Effective Date: January 2025
At Sapphire Realty, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What personal information we collect
We may collect personal information such as:
- Your name, address, email, and phone number
- Identification documents (e.g. driver's licence or passport, where required)
- Property details and ownership history
- Financial information relevant to applications or agreements
- Information provided through enquiries, contact forms, or applications
- Information related to your interaction with our website (cookies, IP address, browser type)
2. How we collect your information
We collect personal information in a number of ways, including:
- Directly from you via phone, email, website forms, in-person meetings, or applications
- Through third-party sources (e.g. credit checks, public records, property databases)
- Automatically when you visit our website (cookies and analytics tools)
3. Why we collect your information
We collect and use your information for purposes including:
- Assisting with property sales, purchases, rentals, or management
- Responding to enquiries and providing customer service
- Preparing contracts, agreements, or tenancy documentation
- Marketing our services and properties (unless you opt out)
- Meeting legal and regulatory requirements
- Conducting business analysis and improving our services
4. Disclosure of personal information
We may disclose your information to:
- Vendors, buyers, tenants, landlords, and their representatives
- Solicitors, banks, insurers, and tradespeople as required
- Regulatory bodies (such as the Residential Tenancies Authority)
- Technology and service providers who assist us in business operations
- Where required by law or with your consent
We do not sell or rent your personal information to third parties.
5. Storage and security
We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. Your information is stored securely in physical and electronic formats, with restricted access granted only to authorised personnel.
6. Access and correction
You have the right to:
- Access the personal information we hold about you
- Request corrections if the information is inaccurate, out of date, or incomplete
Please contact us to make an access or correction request.
7. Cookies and website analytics
Our website may use cookies and analytics tools to enhance your browsing experience and improve our services. You can choose to disable cookies via your browser settings, although some features may be affected.
8. Direct marketing
We may use your information to send updates about properties, services, or industry news. You can opt out at any time by contacting us or using the unsubscribe link in our emails.
9. How to contact us
For enquiries about your privacy or to make a complaint, please contact:
Sapphire Realty
16/20 Barolin Street, Bundaberg QLD 4670
E: email hidden; JavaScript is required
We aim to respond to all enquiries or complaints within a reasonable timeframe.
10. Policy updates
This Privacy Policy may be updated from time to time. Any changes will be posted on our website with the updated effective date.
